RETURN POLICY
All sales are final and we do not accept returns for any merchandise, online or in-person. Same day exchanges are accepted for products purchased in-person only.
Expanded Policy & Additional Details: We understand our policy has limited flexibility. As a small business, we considered the option, but due to rising transaction fees, shipping costs, and fraud, this is the best policy for our current size and product offerings. We appreciate your understanding and cooperation with this policy.
Policy Purpose:
This policy is in place to:
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Ensure the authenticity and quality of our products.
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Prevent fraud and misuse of our return system.
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Streamline our operations and maintain competitive pricing.
Please carefully review your order before completing your purchase. We encourage you to ask any questions you may have about our products before making a decision.
Policy Exceptions:
We may make exceptions to this policy on a case-by-case basis if a product is:
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Defective or damaged upon arrival.
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Incorrectly shipped by us.
If you believe you received a defective or incorrectly shipped item, please contact us within 30 days of purchase for a replacement or store credit.
How to Make a Claim
To make a claim or inquire if your purchase qualifies, please follow these steps:
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Contact us either by email or by filling out the form on this **page**. - Need to make a claim page contact form.
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Once you have contacted us, please allow 1 to 3 business days for our team to review your message.
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After our team has responded to your initial message, we will request you submit the following:
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Your Order # and/or Receipt
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Clear photos of the product(s) and the issues you are experiencing
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Answer any additional questions to help our team understand what the issue is.
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After our team has reviewed your response and documents, we will make a determination within 1 to 3 business days. You will receive a final email with further instructions. If a return is requested, please make note to include any original packaging, tags and other materials.
Notes:
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Shipping costs for returns are non-refundable.
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Additional fees may be incurred (or non-refundable) depending on the issue, such as transaction fees imposed on us by payment companies. Thank you for understanding.
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Any claim expires 15 days after initial contact and will not be reopened.
Contact Information
If there are any questions regarding these terms and conditions, you may contact us via email.
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Thank you for visiting Murphii Creates!
Last Updated: 12/15/2023